Welcome to Phoenix Paediatric Equipment Consultants Ltd

Phoenix is a possibly the fastest growing company within the paediatric equipment postural management industry, registered and fully compliant with MHRA regulations, “the Minimum Standards for Wales” and “the Best Codes of Practise for England”, with regard to the provision, inspection, servicing, refurbishment/decontamination, storage and the re-issue of valuable paediatric equipment in storage in the various authority stores, schools and homes throughout the UK and our own secure decontamination and storage unit in North Wales.

We currently have contracts throughout the UK with local authority, health and education service providers, including that of full service provider to Newlife Foundation Charity.

Phoenix also has the input of two Clinical Professionals, a Paediatric Physiotherapist and Occupational Therapist who both whom have many years of experience of and specialise in paediatric postural management.

Our postural management courses are aimed at all levels to include classroom assistants, technical instructors, therapy assistants, occupational therapists and Physiotherapists.

We can present our courses at any location on request, or at our own training facility in Mold North Wales.

The courses we present can either be “off the shelf” or “bespoke courses” presented to suite your requirements.

We offer our own range of “Comfort Zone” “Safety Zone” and “Therapy Zone” bespoke covered foam products. We are happy to re-quote for quotes you have already received from the major manufacturers for such products. All of our products come with full 1 year warranty and CE marking.

We believe we are unique in the UK because we offer such a wide range of services under one name whilst maintaining our independent status. We have chosen to register with the MHRA and abide by their regulations.

Phoenix was formed to meet the challenge of the massive reductions in funding for products and the requirements by the government to utilise the thousands of “fit for use” postural  management products sitting idling in equipment stores throughout the UK.

Our Managing Director Mike Naughton has over seventeen years’ hands on experience in the paediatric postural management supportive equipment industry within the role of Company Trainer, Product Advisor and Research and Development.

Our Financial Director Jason Roberts has a background in engineering and business development.

Minimum Standards for Wales and Codes of Practice for England (Endorsed by the English Government and Welsh Assembly

Has your public body or company adopted the recently agreed “Minimum Standards for Wales” endorsed by the Welsh Assembly or the “Codes of Practice for England” endorsed by the English Government? Both the English Government and the Welsh Assembly are now encouraging service providers within the NHS, Social Services and Education to re-issue stock from stores or re-cycle products sitting unused at homes or in schools.

There are literally millions of pounds worth of products sitting unused in stores, schools and homes. The growing financial crisis within the public sector could mean that children could go without appropriate postural management equipment. We all agree that in our industry we would all love to provide brand new products to every child where their needs dictate – but we know this is fast becoming an unviable option.

“As a company registered, regulated and complying in full with MHRA regulations, we are competent, fully insured and legally able to carry out your servicing/repair/assessment/re assessment needs”. Contrary to what some companies are implying – but of course they would. For every unit that we refurbish, inspect and pass as “fit for use” that is one less sale for the manufacturers.

At one authority stores alone we passed as “fit for use” over 240 units, that’s an extra 240 units that could be supplied to children within just a few hours of identification for a child.

MHRA guidelines within our industry now dictate the legal guidelines that we are now required to adhere to. Ensure that the company you chose to refurbish and inspect your equipment can demonstrate a level of competence of the very specialist area of Paediatric Supportive Equipment. These are the requirements of the MHRA. Whether you are a medical professional or a product/service provider in either the public or private sector these guidelines are essential to all of us. Please click on the link below to view these guidelines: Medical Devices DB 2006(05)

LOLER guidelines ascertain the requirements for the servicing of hoisting equipment whether it be ceiling track, free standing/mobile, powered or manual. Our team is trained to the LOLER standard to carry out your requirements.

How Phoenix operates and what this means to you:

1. We are independent – you will receive unbiased advice on what is needed to make the most of each product and whether or not a product is worth servicing or condemning. “We have no financial gain in passing or condemning any piece of equipment”.

2. We are local – Although we are a North Wales based company we aim to meet your needs within just a few days of receiving your request anywhere in the UK for services with the same level of expertise and swift action that you would expect from your local product advisor from any of the manufacturers.  

3. We will assess with all manufacturers equipment – This drastically cuts down the length of time you will wait to obtain appointments with the representatives of the manufacturer’s products you aim to supply from your stores plus cut down on the amount of appointments in your diary to just one appointment with ourselves.  

4. We are experienced – with over 17 years of experience in the industry, not only have we seen companies and their products develop, we have assisted with research and development of some of those same products and we feel that our experience will be invaluable in ensuring that the child receives the best product in the best possible state of repair when re-issued. We will be able to advise on any adaptations needed from the original manufacturers.

5. Unlike some of the main manufacturers, when you require more than one product inspecting we will go to multiple locations to carry out the inspection – this means that you won’t have to struggle to find 4 items in one location or arrange transport to that location for all 4 items, we will travel anywhere within your catchment area to service each piece of equipment.  

6. We will try and source recycled and warranty covered replacement parts and complete postural management units from our MHRA registered and approved supplier or from our own stock of parts prior to ordering parts from the manufacturers and so passing on the massive cost saving directly to our customers. This of course cuts down on time and money.  

7. Most of the manufacturers will not inspect or provide parts for units that no longer display their original serial number and insist that the product be condemned and disposed of even though it is obviously still in excellent condition, at Phoenix we feel that this is totally unnecessary although we can see where the “advantage” would be to the manufacturer. As we are registered with the MHRA and self certified we are happy to provide a CE marking to refurbished units that fall into this category and so begin a new audit trail and life cycle for that product.  

8. We can supply a wide range of recycled, warranty covered units directly to our customers which includes, assistance with assessment and full warranty.

9. So in a nutshell, we can provide the same service, at a far less expensive cost, with independence and a knowledge of the industry gathered from over 17 years of service to the children and health professionals we serve.